Privacy policy
Last updated: 23 July 2025
Dharmik (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, the circumstances under which we share it, and the choices you have regarding that information. By visiting our website, creating an account, or purchasing from us, you acknowledge that you have read and understood the practices described below.
Personal Information We Collect
When you interact with our Services, we collect personal information you provide directly to us—such as your name, billing and shipping addresses, phone number, email address, payment method details, and any content of communications you send to us, including customer-support messages. We also generate account information (for example, usernames, passwords, and preference settings) when you register with us.
In addition, we automatically gather certain technical data from your devices. This includes your IP address, browser type, unique device identifiers, language and time-zone settings, and details about how you navigate our site—such as pages viewed, items placed in your cart or wish-list, and the dates and times of each visit. We use cookies and similar technologies to recognise your browser or device, measure usage patterns, and customise your experience.
From time to time, we receive limited personal information from service providers—payment processors, shipping partners, analytics platforms, and advertising networks—solely to help us operate, secure, and enhance the Services.
How We Use Personal Information
We use your information first and foremost to provide and improve the Services. This means processing payments, fulfilling and shipping orders, managing returns or exchanges, maintaining your account, remembering your preferences, and tailoring product recommendations to your interests. We also rely on your information to communicate with you—confirming purchases, updating delivery status, responding to inquiries, issuing security or technical notices, and providing customer support.
With your consent, we may send you marketing and promotional messages by email or other channels. You can opt out at any time without affecting your purchases or account communications. We further use personal information to verify identities, detect and prevent fraud or malicious activity, enforce our Terms of Service, comply with legal obligations, and maintain the overall security and reliability of our operations.
Sharing and Disclosure
Dharmik does not sell your personal data to third-party marketers. We share information only when necessary: with payment gateways to process transactions, with logistics companies to deliver orders, with IT and cloud-hosting providers to keep our platform running smoothly, and with analytics or advertising partners who work strictly under our instructions to measure or improve performance. We may also disclose information in connection with a merger or acquisition, or when required by law, court order, or other legal process. In every case, we require contractual commitments that the information be used solely for authorised purposes and protected with appropriate safeguards.
Security of Your Information
We employ industry-standard administrative, technical, and physical measures—such as encryption, access controls, and regular audits—to help protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Nevertheless, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security. We therefore encourage you to keep your account credentials confidential and to use secure channels when communicating sensitive information.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes described in this Policy: completing transactions, providing customer service, meeting our legal and accounting obligations, and resolving disputes. When information is no longer required, we delete or irreversibly anonymise it.
Your Rights and Choices
Subject to local law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, request deletion of certain data, or receive your information in a portable format. You may also withdraw consent to marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly. To exercise any of these rights, please email contact@dharmikapp.in. We may need to verify your identity before processing your request, and we aim to respond within the legally required timeframe without discrimination.
International Transfers
We may transfer, store, and process personal information outside your country of residence. Where such transfers occur, we rely on recognised legal mechanisms—such as Standard Contractual Clauses—to ensure that your data receives an adequate level of protection.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, technologies, or legal obligations. When we do, we will post the revised Policy on our website and update the “Last updated” date above. Material changes will be communicated via email or another prominent notice.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please email contact@dharmikapp.in or write to:
Dharmik
Hong Kong Bazaar, Sushant Lok 2, Sector 57
Gurugram, Haryana 122011
India
We strive to respond to all privacy-related inquiries within 48 hours.
